WhatsApp, SMS & Email Alerts

Keep Every Consignee Informed — On Your Own Channels

Courier notification software updates senders and recipients at each step — booking, dispatch, delivery and settlement. iCargos sends these through channels you connect: your own SMTP for email, your SMS gateway, and your Meta-approved WhatsApp templates — so every message goes out under your brand and sender identity.

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Notify at every step that matters

Tie an alert to the moments a sender or recipient actually cares about.

Booking

Confirm the shipment is created, with its tracking number and expected service.

Status updates

Dispatched, out for delivery, delivery attempted — the milestones on the way.

Delivery

Confirm the parcel was delivered, with proof-of-delivery detail where captured.

Settlement

Let merchants know when a COD settlement or payment has been processed.

Connect your own channels

iCargos sends through the channels you set up — so messages carry your brand, your sender ID and your deliverability, not a shared pool.

Connect your SMTP

Point iCargos at your email provider's SMTP so booking, status and settlement emails send from your own domain.

Connect your SMS gateway

Plug in your SMS gateway to deliver text alerts through your own sender ID and rates.

Connect your WhatsApp templates

Use your Meta-approved WhatsApp Business templates so updates arrive on the channel customers actually read.

Straight answer: notifications go out once your channels are connected — they aren't sent from a shared, pre-wired account. Connect your SMTP, SMS gateway and WhatsApp templates, map them to events, and iCargos handles the rest.

What the recipient gets

A clear, branded message

Each alert carries your name and a link to the public tracking page for that parcel.

The right channel

Reach customers on WhatsApp, SMS or email — whichever you've connected and they prefer.

Fewer "where's my parcel?" calls

Proactive updates cut inbound queries by keeping consignees informed before they have to ask.

Beyond alerts: campaign-grade messaging

For merchant retention and marketing — not just per-parcel alerts — the connected FOXAF CRM workspace can run automated WhatsApp and email plays off your own shipment data.

Automated plays

Full message transparency before sending

Meta-approved WhatsApp templates

Auto opt-out honoured

Capability, on your data. Campaigns run through your connected FOXAF workspace and your approved templates; you see the exact message text and recipient list before anything sends. See integrations.

Frequently asked questions

Do notifications work out of the box?

They go out once you connect your channels. iCargos doesn't send from a shared, pre-wired account — you connect your own SMTP for email, your SMS gateway, and your Meta-approved WhatsApp templates, then map them to the events you want. That way messages carry your brand and sender identity.

Which channels can I send on?

Email through your SMTP, SMS through your gateway, and WhatsApp through your Meta-approved Business templates. Connect the channels you use; each notification event can be mapped to one or more of them.

What events can trigger a notification?

The moments that matter to senders and recipients: booking confirmation, status updates such as dispatched and out-for-delivery, delivery confirmation, and COD settlement or payment. You choose which events notify and on which channel.

Why use my own WhatsApp templates instead of a shared number?

Because WhatsApp Business requires Meta-approved templates and a verified sender, using your own keeps messages compliant, branded and deliverable — and keeps your customer relationships yours rather than a shared pool's.

Can I run marketing campaigns, not just alerts?

Yes — through the connected FOXAF CRM workspace, which runs automated WhatsApp and email plays from your own shipment data. You see the exact message text and the recipient list before anything sends, and opt-outs are honoured.

Keep customers in the loop, under your brand

Book a demo and we'll connect your channels and map alerts to the events you care about.