Operation Portal

Run Your Whole Operation From One Command Center

Courier operations software is the admin control center a courier company runs on — dispatch, order management, barcode scanning, reporting and financial administration in one place. The iCargos operation portal covers the full order lifecycle: scanner-gun status updates, rider assignment, 23 operational reports and a drill-down business dashboard across branches and franchises.

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A dashboard built for a scanner in your hand

Open the portal to a live picture of the operation — and a search box that's already focused for your barcode gun.

Status KPI tiles

A colour-coded tile for every order status — plus Delayed Orders, Total Orders, Customers, Riders and Total COD — each clickable straight through to the filtered order list.

Barcode quick-search

An autofocused search that works with a scanner gun, alongside date, branch and customer filters.

Operational charts

Order statistics, monthly volume, top customers and cities, return-ratio leaderboards, and a 3PL tab with carrier success rates and city performance.

[ Screenshot: Operation dashboard ]Real product capture of the admin dashboard (status KPI tiles + charts) — awaiting capture from design.

The whole order lifecycle, managed

Master order grid

View All Orders with 15 filters and Open / Delivered / Returned tabs — the single place to find and work any consignment.

Edit & update

Full booking edits (locked once invoiced), a per-order status control, canned comment options, barcode and signature on the order detail.

Admin booking

Book walk-ins from the admin form with customer selection, branch, booking type and a live charges panel.

Move parcels at scan-gun speed

The high-volume operational tools are barcode-first, built for a busy hub.

Orders Processing — bulk scan-gun status

Bulk Status Update by sheet

Single-order status override

Pickup run sheets

Rider cash collection

Pull a batch by sheet number, set the status for the whole batch, and record the rider's collected cash in one pass.

23 operational reports — including the ones support actually lives in

Every report filters by date and exports to CSV, Excel, PDF or print.

Stuck Orders

Parcels sitting still, bucketed by status with a Days-Stuck column and a per-order re-sync button.

API Health

Per-carrier sync success rate with clear health bands, so you catch a carrier going dark before customers do.

Invoice History

Answers "which invoice is my CN on?" — showing both the charges invoice and the COD invoice per consignment.

COD Payable & Receivable

What you owe merchants and what's owed to you, alongside charges, weight-update and tax reports.

Drill down from the whole business to a single parcel

The business dashboard lets you follow volume and cost down through every level of the operation.

Business→ Branch→ Franchise→ BDM→ Customer→ Parcel

Access is scoped by role: a branch or franchise manager sees only their own subtree, with financial columns hidden — so the right people see the right numbers.

Frequently asked questions

What is a courier operation portal?

It's the admin command center a courier company runs on: a live dashboard, the full order lifecycle (booking, editing, status updates), barcode scan-gun operations, 23 operational reports, and business and financial administration — all in one place.

Does it work with a barcode scanner?

Yes — it's barcode-first. The dashboard search is autofocused for a scanner gun, and Orders Processing lets you bulk-update status by scanning consignments, which is the highest-volume operational tool on the platform.

What reports does the operation portal include?

23 operational reports, including Stuck Orders (with a Days-Stuck column and re-sync), API Health (per-carrier sync bands), Invoice History, COD Payable and Receivable, Charges, Weight Update and tax reports. Most export to CSV, Excel, PDF or print.

Can branch and franchise managers be limited to their own data?

Yes. The business dashboard drills down from business to branch, franchise, BDM, customer and parcel, and access is scoped by role — a branch or franchise manager sees only their own subtree, with financial columns hidden.

How do staff update the status of many parcels at once?

Through Orders Processing and Bulk Status Update: scan a batch or pull it by sheet number, set the status for the whole batch, and record the rider's collected cash in a single pass.

See the command center on your operation

Book a demo and we'll walk the dashboard, scan operations and reports on real orders.