WhatsApp Ordering

Let Customers Order and Track on WhatsApp

WhatsApp is where your customers already are. With iCargos you can take orders and answer questions on WhatsApp, turn those conversations into bookings, and send order and delivery updates back on the same chat — all through your own WhatsApp Business number.

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Orders and questions land in one inbox

No switching between apps and screenshots. WhatsApp, email and live chat come together in a single Central Inbox your team works from.

One screen for every channel

WhatsApp messages sit alongside email and live chat in the Central Inbox, so an order that starts on WhatsApp doesn't get lost in someone's phone.

Turn a chat into a booking

When a customer places an order over WhatsApp, your team creates the shipment in iCargos with live pricing and a printable slip — the chat becomes a tracked parcel.

WhatsApp QR CRM

Put a QR on your shopfront, receipts or packaging that opens a WhatsApp chat with you — the easiest way for a customer to start an order.

[ Screenshot: Central Inbox — WhatsApp thread ]Real product capture of the unified inbox with a WhatsApp order conversation — awaiting capture from design.

Keep buyers updated on the same chat

The best "where's my parcel?" call is the one that never happens because the customer already knows.

Order confirmed. Send the customer a confirmation on WhatsApp the moment their order becomes a booking.
On the way. Update them as the parcel moves — picked up, out for delivery — on the chat they already trust.
Delivered. Close the loop with a delivery confirmation, so the whole order lives in one WhatsApp thread.
How sending works: WhatsApp messaging runs through your own WhatsApp Business number, with message templates you approve with Meta. You connect the channel and approve your templates first — it isn't zero-setup — and from then on updates go out under your name.

Frequently asked questions

How does WhatsApp ordering work in iCargos?
Customers reach you on WhatsApp — often by scanning a WhatsApp QR — and their messages land in the Central Inbox next to your email and live chat. Your team turns an order into a booking in iCargos with live pricing, and order and delivery updates go back out on the same WhatsApp chat.
Do I need my own WhatsApp number?
Yes — messaging runs through your own WhatsApp Business number so customers see your brand. You connect that number and approve your message templates with Meta as part of setup; it isn't a zero-setup switch, but once it's connected everything sends under your name.
Can I answer WhatsApp, email and chat in one place?
Yes. The Central Inbox brings WhatsApp, email and live chat into a single screen, so a conversation that starts on one channel doesn't get stranded — your team sees and answers them all in one place.
Will customers get automatic delivery updates?
You can send order and delivery updates on WhatsApp — confirmed, out for delivery, delivered — using your approved templates. You decide which updates go out; they send through your connected WhatsApp channel.
Is this the same as the retention campaigns?
They share the WhatsApp channel but serve different jobs. WhatsApp ordering is about taking and updating orders in the moment; the growth and retention plays are separate, opt-in campaigns for winning back quiet merchants. You can use either or both.

Meet your customers on WhatsApp

Book a demo and we'll show how a WhatsApp order becomes a tracked booking in iCargos.

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